Staff was friendly and knowledgeable, all rooms have a kitchenette and are oversized. Definitely will be staying here again if I'm in the area!
We arrived early, 12:00pm, and asked if we could check in early. We were told no, without hesitation. When we asked if we could leave our bags, again the answer was no. Not, I'm sorry, we can't do that, nothing but NO. There were no cars in the parking lot. She didn't even check to see if our room was ready. The clerk behind the counter, I didn't get her name, was rude and unhelpful. We asked about the cancellation policy and were told it was 24 hours. I checked the email confirmation and it clearly stated that they cancellation policy was 4pm by the day of reservation. So I called and cancelled immediately. There is a Holiday Inn Express just across the parking lot and they had a room available and let us check in early. Much friendlier and a very clean and nice hotel. Will stay there next time we are in the area. The Days Inn in El Dorado will NOT get any of my money.
The hotel was in top shape and had a wonderful pool and workout facilities.tge rooms were nice and meet and it was affordable.
Booked room based on reviews of children/family friendly, clean, new, and exceptional customer service...big mistake! The room has a stove, and fridge without child safe precautions. The pool is not "room key" locked, and anyone can just walk into it, the lights were off during the hours of usage time, which proposed problems. The level of chlorine began burning our skin/eyes/lungs only after 15 minutes, we were unable to receive assistance from "Ray", and he refused towels after we rinsed. Then the General Manager Ray, complained to our family saying, "it is unfair for your family to have used the pool because it is for guests only", as we had taken our 3 grandchildren swimming, (which 2 of the children were staying the night, by using the facilities, because it was only to be used by guests", which upon check in, his wife and another employee knew we would be swimming in the pool. After explaining to Ray that the pool was overly chlorinated, and burning, we had to rinse and needed towels, instead of assisting us, or even allowing us to have a towel, he continued to verbally abuse/yell about it being unfair to the point he scared my 3 year old granddaughter. While trying to talk to Ray, after he yelled at my family, he turned to his wife, and spoke in another language about us, which is extremely rude! During the night, the halls were very loud, and Ray began banging on wall connected to our room at 7:30 a.m. which woke the baby, and family up. I contacted the corporate office, and only received a computer generated letter apologizing, and expecting us back for another stay. After being intimidated, yelled at, called liar, refusing to assist with chlorine poisoning, literally very painful for days after, I believe this place to be a danger, NOT family friendly, and the greedy General Manager cares more about the money, and not the well being of children or family, he was going to actually charge us extra for using the pool for 15 minutes, even after we suffered severe chemical burns, confrontational to the point of yelling all the way down the hall at us, so take your chances. Sometimes a newly looking package isn't all that its made out to be, and make sure you save all receipts, because the General Manager, "Ray", will try to charge you for anything he can, I am surprised he didn't want to charge us for the air we were breathing while staying. NEVER will I use this place, nor any of the affiliates to Wyndham chains, because when you have a problem, they only care about the money, not helping!
Driving up to this hotel was nothing special, and the building doesn't look amazing, you walk inside and there's nothing to brag about, there is a small pool, fitness center and breakfast room which is all nice. But it's the friendliness of the staff that makes up for all this, they allowed some friends and I to spend some time in the breakfast room after hours chatting, and continuelly mopped up the floor after kids would be walking to and from the pool.
Days Inn Suites El Dorado is a US Lodging based in El Dorado, Kansas. Days Inn Suites El Dorado is located at 3200 El Dorado Ave, El Dorado, KS 67042, USA.
Please contact with Days Inn Suites El Dorado using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Days Inn Suites El Dorado opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in El Dorado