But the best part is the fact that when I was demanding they send the prescription they lied about having sent previously the person at the front desk took the unsent prescriptions off the top of her fax machine and put them on the other side where the sent ones come out thinking that I am too stupid to see it. Proof that she lied about having sent it and would attempt to orechestrate more lies to cover it up.
They told us it was "simply an honest mistake" but you can't make more than 5 honest mistakes an hour and still be a professional, even if they were honest mistakes that should get you fired. Not to mention even 1 honest mistake could equal someone's death.
Lastly the most unprofessional part is her saying "we can dismiss you as a patient" in response to me telling her that I will be seeing another doctor if this wasn't cleared up, not only do the staffs not have this power but do you really want to drive off your pay checks?
When I needed something done and they didn't do it and I had factual evidence that they had lied to us they got belligerent and adversarial when I brought it up rather than just fixing the issue immediately.
this office has the worst staff ever, they've never heard of professionalism:
I was told to come out there, had to drive from ICT just to find out that the guy didn't even work here, he was in the process of starting on his own. Least they could do is contact upcoming appointment holders!!!#@! ;)
Doctor Rausch is our family doctor, we love him and all of his staff! Wonderful people.
Rausch Medical Clinics is a US Doctor based in El Dorado, Kansas. Rausch Medical Clinics is located at 700 W Central Ave #200, El Dorado, KS 67042, USA.
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